We only deliver to mainland UK (with the exception of BFPO addresses).
We offer two delivery options.
1. Standard Delivery:
Your order will arrive within 2-5 working days (excluding Bank Holiday). Please allow for up to 7 days during busy periods.
A standard delivery fee of £3.95 will apply to all orders under £75. All orders over £75 will not be charged a delivery fee.
2. Express Delivery:
For Express Delivery orders must be placed before 1pm Monday – Thursday for delivery within 1-2 working days. Please allow for an extra day during busy periods.
Orders placed on Friday, Saturday and Sunday will be dispatched the following Monday for Tuesday or Wednesday delivery (excluding Bank Holidays).
A fee of £6.95 will apply to all Express Delivery orders.
Processing your order
Once we receive your order, we’ll email you an order acknowledgement. Then upon dispatch you’ll receive an email (please keep an eye on your spam folder) or text message with details about when your order will arrive and/or tracking details for your order.
Depending upon the size package, we'll dispatch your order using either a Royal Mail Tracked Service or a courier service (typically DPD or Hermes).
You must ensure you have provided the correct address and you're available to accept the order. If you cannot accept the order you must ensure you provide an alternative date or delivery address/safe place to leave the package.
We cannot be held responsible if the courier is unable to deliver your package, or the wrong address has been provided. Any orders returned to sender will incur a courier charge which will be deducted from any refund for the goods ordered.
We do our best to ensure that if a toy is displayed in stock on the website it is in stock. However, occasionally we discover that items have been miscounted, or damaged. If this occurs we will contact you and refund you immediately or offer you an alternative.
Please email us at firstname.lastname@example.org if you have any questions about delivery or any other questions at all. We’re here to help.