Shipping Policy

We deliver to all UK addresses. 

For mainland UK customers we offer the following service:

ServiceCostTimescale
Standard Delivery

£3.99

Free Over £40 Spend

2 - 5 Working Days
Express Delivery£5.991 - 2 Working Days

 

Please note: For Express Delivery orders must be placed before 1pm Monday – Thursday for delivery within 1-2 working days. Orders placed on Friday, Saturday and Sunday will be dispatched the following Monday. 

For Overseas UK customers we offer the following service: 

ServiceCostTimescale
Standard Delivery

£5.99

2 - 5 Working Days

  

Processing Your Order

Once we receive your order, we’ll email you an order acknowledgement. Then upon dispatch you’ll receive an email with tracking details for your order.

Depending upon the size package, we'll dispatch your order using either a Royal Mail Tracked Service or a courier service (typically DPD or Hermes).

You must ensure you have provided the correct address and you're available to accept the order. If you cannot accept the order you must ensure you provide an alternative date or delivery address/safe place to leave the package.

We cannot be held responsible if the courier is unable to deliver your package, or the wrong address has been provided.  Any orders returned to sender will incur a courier charge which will be deducted from any refund for the goods ordered.

We do our best to ensure that if a toy is displayed in stock on the website it is in stock. However, occasionally we discover that items have been miscounted, or damaged. If this occurs we will contact you immediately and offer you a refund or an alternative.  

Important Notes

  • Please note there are still some delays to services due to Covid
  • During busy periods (such as Christmas), please allow for an extra 2 days for your order to arrive

Please email us at hello@wunderplay.co.uk if you have any questions.